Community FAQs

Kensington Green Townhome Association

Community FAQs

Board Meetings

Annual

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSQ. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSQ.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

The Association maintains the common areas. Homeowners are responsible for picking up after themselves and should not leave anything out that doesn’t belong. Homeowners should also report any damage or situations that effect the association as a whole.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSQ and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSQ.

What is the trash/waste pick-up schedule for my community?

The owners are free to pick a provider for their trash needs. There is not one company that services the association so there are multiple pickup days in the neighborhood. Please report any issues to HNKGTManager@Goodwintx.com

What is the bulk pick-up schedule for my community?

There is no bulk pick-up for the community. Each owner is responsible to work with their provider to schedule bulk pick up. If this cannot be done, you are responsible for disposing of any bulk items at your own expense.

How do I get electric/gas/water/trash service?

The owner is responsible for obtaining these services.

Compliance

I just received a violation notice. Who can I talk to about it?

Remember your first notice is a courtesy notice. Covenant violation related inquiries can be directed to our Compliance Department at HOUCompliance@Goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSQ and include a picture and as much detail as possible where applicable.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSQ App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Steven Binns , Community Manager: By phone at 281.706.8978 (Office) Via email HNKGTmanager@goodwintx.com.

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSQ.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSQ. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

(HNKGT) – Kensington Green Townhome

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSQ website (www.TownSQ.io) or mobile application. Your account balance is also available by accessing your TownSQ account.

From the web:

o Login to TownSQ at https://app.TownSQ.io/login

o From the top of your home page feed, select the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSQ App:

o From the top of your mobile feed, choose the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSQ offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (HNKGT) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSQ.

From the web:

o Login to TownSQ at https://app.TownSQ.io/login

o From the top of your home page feed, select the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSQ App:

o From the top of your mobile feed, choose the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is HNKGT

What is the Management ID?

6587

When is my assessment due?

Assessments are due annually

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.95 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.95 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSQ.

Owner Information

How do I update my contact information/mailing address?

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Community Archives https://marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Visit the Home Wise website at Community Archives https://marketplace.communityarchives.com/login

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives https://marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the Community Archives https://marketplace.communityarchives.com/login

Rules/Regulations

What is the community's rental/leasing policy?

1) Homeowners are responsible to inform renters of all rules and/or changes in the rules.

2) No Owner shall be permitted to lease his residence for transient or hotel rental purposes.

3) No residence shall be rented for overnight rentals or any rental term shorter than 30 days.

4) The legal Owner takes full responsibility of any and all their tenant's damages and/or fines.

5) Prior to the tenant taking occupancy of a residence, the Owner shall deliver to the Board a copy of the executed Rental Agreement which includes language placing the renter under obligation to observe the covenants and rules of the community.

What is the community's pet policy?

1. Animals kept in any residence shall be properly sheltered and cared for.

2. Pets shall not create a nuisance, and the following acts may constitute a nuisance:

a. causing damage to the property of anyone other than the pet owner;

b. causing unsanitary conditions;

c. defecating on any Common Areas and Facilities when the feces are not immediately cleaned up by the responsible party;

d. barking, howling, whining or making other disturbing noises in an excessive or continuous fashion;

e. harassing passersby by lunging at them or chasing vehicles;

f. attacking or threatening to attack people or other domestic pets; or

g. otherwise acting so as to unreasonably bother, annoy or disturb other residents or unreasonably interfering with their right of peaceful and quiet enjoyment of their Units.

4. All pets shall be kept on a hand-held leash except when at owner's residence. Violators may be subject to an additional fine.

5. Pets may not be tied to any permanent structures on Common Areas and Facilities, nor allowed to linger unattended in any part of the Common Areas and Facilities. Violators may be subject to an additional fine.

6. Pet owners shall be responsible for the pickup and proper disposal of any pet waste. Feces is not allowed to be thrown into bed planters, or any common areas.

7. Pet owners are fully responsible for personal injuries and/or property damage caused by their pet to any Common Area and Facilities, including grass and landscaping.

8. Any violation of municipal sanitary regulations and nuisance ordinances shall also be deemed a violation of these Rules.

What is the community's parking policy?

1. No vehicle may be in the driveway and the street

2. Vehicles may park in the street only if the vehicle is also on the curb so as not to obstruct traffic

3. Owners are not to park in the visitor area

4. Owners are to use their driveway before parking on the street

5. Owners are not to park in front of other properties

6. No RV's, Boats, or Trailers are to be parked in the community

7. Non oppeatable vehicles are not to be parked on the streets

8. No parking that obstructs owners driveways

TownSQ

What is TownSQ?

TownSQ is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSQ streamlines operations for board members and simplifies community living for homeowners. With TownSQ you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

How do I register for TownSQ?

Registering for TownSQ is fast and easy. Follow the steps below to get started:

1. Visit https://app.TownSQ.io/ais/sign-up

2. Enter your Account Number and Zip code (Physical property address)

3. Provide your email address and create a password

I'm getting an error when I try to register for TownSQ. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSQ notifications?

Once you have logged in to TownSQ, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSQ page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSQ?

Once you have logged in to TownSQ, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSQ password, how can I reset it?

Visit https://app.TownSQ.io/user-recovery to reset your password.